Frequently Asked Questions
Everything you need to know about furnishing your home with Gainsville.
What is the standard delivery timeframe for furniture?
Most in-stock items are delivered within 7-14 business days. For custom-made or oversized pieces, delivery may take 4-8 weeks depending on your location and the specific artisan schedule.
Do you offer professional assembly services?
Yes, we offer a White Glove Delivery service which includes room-of-choice placement, full assembly of your furniture, and removal of all packaging materials for a flat fee.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in original condition. Please note that custom-ordered upholstery and final sale items are not eligible for return unless they arrive damaged.
Are your wood products sustainably sourced?
At Gainsville, we prioritize the planet. 90% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. For large freight items, our delivery partner will call you directly to schedule a convenient delivery window.
Do you provide fabric swatches before I purchase?
Absolutely. You can order up to five fabric or leather swatches for free through our website to help you visualize the texture and color in your own space.